Dee-Cee asked:

I’m using windows live one care trial version and have created a support log with detailed firewall information. While reviewing the log, I discovered that virus and spyware scan failed to scan a few files. How exactly do I find out which files the software failed to scan?

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2 Responses to Will an anti-virus expert please give an answer to the following?

  1. Robert H says:

    I’ve seen other antivirus programs do this. I suspect these are files that are in use, or are compressed, encrypted etc. Something to examine, but not necessarily be alarmed about.

  2. Kiara says:

    You should have the path of the files that was not scanned, generally a file cannot be scanned if is locked, or is in use, or do not have enough permissions

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